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  1. laylathewild

    AI Customer Support — what is changing around tool comparison?

    I wanted to start a broader tool comparison thread around AI Customer Support. A useful angle is troubleshooting, but it also connects with real-world use. Different tools and workflows can produce very different results even when the goal is similar. It would be interesting to compare...
  2. laylathewild

    Device Help knowledge guide: improving real-world use

    A useful way to understand Device Help is to separate the goal, the input, the model or tool, and the way the output is evaluated. One important area is real-world use. Define what a good result looks like before changing tools or settings, then test one variable at a time so you can tell what...