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When working with AI Customer Support, the biggest gains usually come from treating it as a repeatable workflow rather than a one-off prompt or experiment. One important area is reliability. Define what a good result looks like before changing tools or settings, then test one variable at a time...

I wanted to start a broader practical use cases thread around Claude. A useful angle is real-world use, but it also connects with customisation. Different tools and workflows can produce very different results even when the goal is similar. It would be interesting to compare practical...