Recent content by ryan9141

  1. R

    Key things to know about Off Topic and accessibility

    A practical understanding of Off Topic starts with knowing what the system does well, where it is unreliable, and how to validate the result. One important area is accessibility. Define what a good result looks like before changing tools or settings, then test one variable at a time so you can...
  2. R

    Key things to know about AI Customer Support and automation

    A practical understanding of AI Customer Support starts with knowing what the system does well, where it is unreliable, and how to validate the result. One important area is automation. Define what a good result looks like before changing tools or settings, then test one variable at a time so...