Recent content by owlethan

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    Key things to know about AI Customer Support and setup choices

    A practical understanding of AI Customer Support starts with knowing what the system does well, where it is unreliable, and how to validate the result. One important area is setup choices. Define what a good result looks like before changing tools or settings, then test one variable at a time...
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    AI for Teachers knowledge guide: improving customisation

    A practical understanding of AI for Teachers starts with knowing what the system does well, where it is unreliable, and how to validate the result. One important area is customisation. Define what a good result looks like before changing tools or settings, then test one variable at a time so...