Recent content by isla7031

  1. I

    Key things to know about AI Customer Support and productivity

    A useful way to understand AI Customer Support is to separate the goal, the input, the model or tool, and the way the output is evaluated. One important area is productivity. Define what a good result looks like before changing tools or settings, then test one variable at a time so you can tell...
  2. I

    cost control question: how do you handle AI Back-End Development?

    A useful way to look at cost control question: how do you handle AI Back-End Development? is to focus first on cost and control. That tends to make the trade-offs easier to compare. That should make it easier to tell whether the change is actually helping.