Recent content by ethanspace

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    AI Customer Support knowledge guide: improving security

    When working with AI Customer Support, the biggest gains usually come from treating it as a repeatable workflow rather than a one-off prompt or experiment. One important area is security. Define what a good result looks like before changing tools or settings, then test one variable at a time so...
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    Make knowledge guide: improving customisation

    The point about make and customisation is interesting. In practice I would keep the first test simple, record what worked, and only add extra complexity if it solves a specific limitation. It is usually easier to troubleshoot when each change is tested on its own.
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    Step-by-step future improvements tutorial for Device Reviews

    This tutorial shows a simple repeatable way to work with Device Reviews while focusing on future improvements. Step 1: Define the result you want. Write down the output format, quality requirements, and any limits before you start. Step 2: Prepare a small representative example. Test with...