Recent content by amber6093

  1. amber6093

    Understanding AI Customer Support: automation and advanced workflows

    A useful way to understand AI Customer Support is to separate the goal, the input, the model or tool, and the way the output is evaluated. One important area is automation. Define what a good result looks like before changing tools or settings, then test one variable at a time so you can tell...
  2. amber6093

    Prompt Engineering explained: a practical look at testing

    On Prompt Engineering explained: a practical look at testing, the part about prompt and engineering stands out to me. I would test one small workflow first, keep the variables consistent, and compare the result before changing several things at once. The original point — "A practical...
  3. amber6093

    A practical overview of Edge AI Devices for accessibility

    A practical understanding of Edge AI Devices starts with knowing what the system does well, where it is unreliable, and how to validate the result. One important area is accessibility. Define what a good result looks like before changing tools or settings, then test one variable at a time so...